Account deletion

Delete your account.

You can delete your Aubstrac account once your payments, gold or silver, payouts and any open checks are settled. Deletion closes your access for good, but some records must be kept by law.

How to delete

In the app: Account, Settings, Delete account. A checklist shows what still needs settling. When it's complete, confirm the deletion.
By email: write to support@ravoraapps.tech with the subject "Delete my Aubstrac account", your registered phone number and a reply email. Never send OTPs, passwords, card details, full bank account numbers or identity documents.

Before you delete

We can't delete an account that still has any of these:

Confirmed gold or silver. Sell it to your verified bank account, or redeem it where available.
Buys, sales, payouts or redemptions that are still processing.
An open payment, refund, chargeback, dispute, fraud, tax, KYC or compliance matter.

We never sell, transfer or close your gold or silver for you to make an account eligible. You complete those steps in the app first. We don't hold a wallet or stored cash balance for you.

After deletion

Your account can't be restored.
The same phone number or PAN can't open a new account for 90 days. After that, you register again and repeat KYC where needed.
A fraud, dispute, legal or tax hold can extend that period.

What we delete

We close your access and delete, deactivate or anonymise data we no longer need to run the service or meet the law. That includes your profile, support notes we no longer need, app-access and notification settings, and other non-essential data.

What we must keep

Payment, Digital Gold, KYC, invoice, payout, tax, audit, fraud-prevention, dispute and security records may have to be kept after you delete your account, by us or by partners such as Augmont. They're restricted to that legal purpose and never used to give anyone access to your account. Learn more in our Privacy Policy.