Aubstrac docs
Legal, support, merchant, and partner disclosures.
This page gives merchants and customers a public, plain-language view of how Aubstrac communicates its product, support responsibilities, and Digital Gold disclosures. It avoids confidential commercial terms.
Legal
What Aubstrac provides
Aubstrac provides technology, payment flow, merchant attribution, and reward facilitation for approved merchant campaigns. Aubstrac is not a bank, broker, portfolio advisor, securities intermediary, or investment advisory service.
Product availability, campaign eligibility, reward status, and redemption options can depend on payment status, partner rules, KYC, taxes, fraud checks, system availability, and applicable law. Public product copy should not be read as a guarantee of reward value, gold price, investment performance, or settlement timing.
Support
How support works
Aubstrac support is available through the in-product merchant and customer channels and by email at hello@ravoraapps.tech.
Merchants should handle normal order, bill, service, and refund conversations for their own business. Aubstrac handles payment status, Aubstrac-linked reward status, Digital Gold execution status, and merchant dashboard access issues.
Augmont / Digital Gold and Silver
Digital Gold and Silver disclosure
Where Aubstrac offers eligible Digital Gold or Silver rewards, execution is powered by Augmont Goldtech Private Limited through Aubstrac's partner integration. Augmont is the Digital Gold/Silver provider. Gold and Silver activity is subject to the respective metal's live partner prices, GST and other applicable taxes, KYC, execution confirmation, product availability, bank-account checks, sale-back restrictions, redemption serviceability, and the relevant Augmont terms shown or linked in the Aubstrac product.
Rewards may appear as queued or processing before execution is confirmed. Confirmed Digital Gold/Silver holdings should only be treated as confirmed after the partner execution or reconciliation status confirms the transaction.
If a customer sells eligible Digital Gold or Silver, sale-back proceeds are paid only to the customer's verified bank account after Augmont sell confirmation. Aubstrac does not create a wallet, stored cash balance, third-party payout route, reusable credit, deposit account, or interest-bearing account for sale-back proceeds. Payout timing depends on bank and payment-provider processing.
SEBI has cautioned the public that Digital Gold/E-Gold products offered by online platforms are different from SEBI-regulated gold products, operate outside SEBI's securities-market purview, and do not receive securities-market investor protection mechanisms.
Aubstrac includes this caution as a transparency measure. Our Augmont integration is built with a partner whose own materials describe the Augmont app as India's First Exclusive Gold Buying App; you can also learn more at augmont.com. Aubstrac's purpose is to help users build healthier saving habits around everyday spending through documented KYC, live metal pricing, applicable taxes, invoices, settlement checks, and public terms. Aubstrac does not represent these products as SEBI-regulated investments or guarantee returns.
About Augmont
Digital Gold/Silver execution in Aubstrac is powered by Augmont Goldtech Private Limited through Aubstrac’s partner integration.
Aubstrac uses the approved product wording Digital Gold and 24K 999 Purity on customer-facing gold surfaces. Silver is shown separately where the app offers Digital Silver features.
Aubstrac keeps Augmont references factual and limited to customer surfaces where Digital Gold/Silver is shown, accepted, bought, sold, redeemed, or invoiced.
FAQs
What does Aubstrac show on this page?
This page explains the Augmont partner role, Digital Gold/Silver status language, customer-facing terms access, and the restrictions that apply before a holding is confirmed.
What purity wording does Aubstrac use?
Aubstrac uses the approved wording 24K 999 Purity for the current digital gold surface.
How does selling work inside Aubstrac?
Eligible users can sell confirmed Digital Gold/Silver only after approved KYC, the sale-back lock, and required checks pass. Sale-back proceeds are paid to the user’s verified bank account only. No Aubstrac wallet or stored cash balance is created.
What happens if my sell payout fails?
Your metal was already sold after confirmation. The payout failure does not add metal back. The sold amount remains pending settlement, and Aubstrac will guide you to contact support or update verified bank details.
When is KYC required?
KYC can be required by law, partner rules, transaction thresholds, bank-account use, sell-back, redemption, or fraud checks. Approved KYC is required before direct buy and sale-back, while accumulation thresholds can require KYC before queued rewards continue. Aubstrac shows the current KYC state inside the app.
Where do invoices and trade history live?
Completed buy and sell invoices, trade history, and trade detail states are available from the digital gold and silver screens inside Aubstrac. Invoice data comes from Augmont invoice APIs and can be downloaded where available.
Is physical redemption available in Aubstrac right now?
Yes. Aubstrac supports selected gold and silver coin/bar redemption in-app. The redemption charge is collected first, then the physical redemption order is placed and cannot be cancelled.
Terms and conditions
- Digital Gold/Silver execution prices are live partner prices and can change before execution completes.
- Gold and Silver use their respective live rates, GST or other applicable taxes, balances, invoices, sale-back, and redemption handling.
- Digital Gold/Silver is shown as queued or processing until Augmont execution or reconciliation confirms it.
- Completed buy, sell, or redemption orders cannot be cancelled after confirmation.
- KYC can be required by law, partner rules, transaction thresholds, bank-account use, sell-back, redemption, or fraud checks. Approved KYC is required before direct buy and sell-to-bank.
- Completed trades can expose downloadable invoices through Augmont-backed invoice APIs.
- Sale-back payout is processed to the user’s verified bank account only after Augmont confirms the sell.
- If a confirmed sale-back payout fails, the sold metal is not added back. The sold amount remains pending settlement until resolved through Aubstrac support or the verified bank-account flow.
- Aubstrac may restrict further sale-back if multiple payout failures or unresolved settlement claims exist, or if the same bank details repeatedly fail.
- Aubstrac does not create a wallet, stored cash balance, third-party payout path, reusable credit, deposit account, or interest-bearing account for sale-back proceeds.
- Payout timing depends on bank and payment-provider processing, and payouts may fail, reverse, or require manual review.
- Sell-to-bank is subject to approved KYC, the 48-hour sale lock, Augmont confirmation, fraud checks, a verified bank account, and only one active sell/payout at a time. Support cannot bypass these controls.
- Direct manual buy may be unavailable by product configuration, and physical redemption is limited to selected in-app gold and silver coin/bar products only.
- For physical redemption, the redemption charge is collected first, serviceability and product availability apply, and the order cannot be cancelled once placed.
- Aubstrac does not guarantee gold or silver price, reward value, return, liquidity, availability, or settlement timing.
Full partner terms are available at Augmont Spot terms.
Merchant onboarding
Merchant flow
Approved merchants can be mapped to one or more outlets, receive Aubstrac-linked payment requests, and view attributed payment activity inside the authenticated merchant dashboard.
Typical merchant details
Legal or trade name, primary contact, outlet location, GST or invoice details where required, payout contact, and approved campaign dates.
Attribution
Eligible payments must happen through an Aubstrac-linked flow. A direct payment outside Aubstrac may not be attributable to a merchant campaign.
Refunds and reversals
Aubstrac is designed for merchant payments collected after the customer has received the relevant service, product, or billable experience. This keeps the flow simple and helps support a refund-light operating model.
Aubstrac does not operate as the merchant's refund channel. If a merchant expects a dispute, refund, cancellation, or service-quality conflict for a transaction, the merchant should avoid collecting that payment through Aubstrac and handle the customer directly through its own business process. Refunds, reversals, failed payments, and rejected payment requests can affect merchant liability and customer reward handling.
Dashboard
Merchant operators can view payment requests, recent activity, outlet coverage, and sanitized campaign summaries after signing in.
Privacy
Data handling
Aubstrac collects and processes information needed to operate authentication, payments, merchant attribution, customer support, fraud prevention, compliance, rewards, and partner execution flows.
Merchant and customer information should be shared only through approved Aubstrac product or operations channels. Sensitive payout, identity, bank, and KYC data must not be sent through informal public channels.
Sources
External references
Aubstrac is operated by Ravora Apps (OPC) Private Limited, an Indian legal entity. Public support contact: hello@ravoraapps.tech. © 2026 Ravora.