Support
How to get help.
We help with your account, payments, rewards, Digital Gold and merchant app access. For problems with a bill or the product you bought, start with the merchant.
Contact us
Email support@ravoraapps.tech with your Aubstrac ID, registered phone number, the payment reference if you have one, and a clear description of what happened.
Please never email full bank account numbers, OTPs, passwords, card details or identity documents.
In the app
Open Account, then Settings, then Support. Pick a reason, add your email and a note. This is the best route because it links your request to your account safely.
Refunds
Go to Account, Settings, Support, Payment within 24 hours of the payment. Our team reviews every request, and you can't trigger a refund yourself. Read the full Refund Policy.
Who helps with what
Aubstrac
Login and app access, payment and reward status, refund review, Digital Gold, invoices and merchant app access.
The merchant
Bill amounts, quality of what you bought, cancellations and anything specific to their outlet.
Our partners
Payment, banking, KYC and Digital Gold partners can affect timing and final status.
Security
Tell us straight away about suspected unauthorised access, odd payments or wrong account details.
Deleting your account
Start in the app under Account, Settings, Delete account, or read how deletion works. Support can't skip settlement, payout, KYC, tax, legal or fraud checks, and some records must be kept by law.